GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

URGENT > Dataroaming Plans not activating and SH is charging me Pay-per-Use prices

Highlighted
Trusted Commentator

URGENT > Dataroaming Plans not activating and SH is charging me Pay-per-Use prices

I've submitted a request to purchase 3GB of Asia Pac Dataroaming yesterday night before my existing data was depleted but for some reason it did not activate and subsequently I was charged for 2 days worth of Dataroaming Unlimited as per the Pay-per-Use pricing scheme. When I tried going back to the app to re-submit the purchase, it tells me that a previous transaction is still pending. 

So I'm stuck without the option of purchasing DataTravel plans and I am being forced to pay for the significantly more expensive DataRoaming Unlimited and Starhub provides zero form of support in recyifying this issue.

 

Kindly get back to me on how I can resolve this issue and also to waive the 2 DataRoaming Unlimited charges. 

I'm not open to calling Starhub as the typical wait and time taken would've been prohibitively expensive for me. 

 

Andrew

1 REPLY 1
Community Manager

Re: URGENT > Dataroaming Plans not activating and SH is charging me Pay-per-Use prices

Hi Andrew, Thank you for contacting us, we would appreciate if you could direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. 


If my post answers your question, please click on the "Accept as Solution" button!