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SMS Roaming

Senior Commentator

SMS Roaming

 

Hi! Good day! I forgot to turn on my roaming before leaving SG. Is there any way that I will be able to receive my SMS OTP from my bank? Hoping that you be able to help ASAP. Thanks! 
My details are as follows: 
Registered Name: Nitura Gary Louie Dormitorio
Registered Mobile Number 
Email Address: 
5 REPLIES 5
Community Manager

Re: SMS Roaming

Hi gary, we have replied you via PM. Thank you


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Senior Commentator

Re: SMS Roaming

I wish to activate my international roaming. Thanks!
Community Manager

Re: SMS Roaming

Hi Gary, you may visit our website at https://www.starhub.com/personal/mobile/travel-roam/travelling-overseas.html for more information

 

International Roaming is FREE for customers on $25/$50/$80 SIM Only and $50/$75/$105 2-year plan

 

Let us know if you wish to activate Pay as you roam instead. Thank you


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Senior Commentator

Re: SMS Roaming

Please just activate my international roaming. I just want to receive my SMS OTP from my bank. Thanks!
Customer Service

Re: SMS Roaming

Hi garylouie, 

 

You might have missed out Jeremy's link earlier at https://www.starhub.com/personal/mobile/travel-roam/travelling-overseas.html.

 

To explain it in short, activation of International Roaming (IR) comes with $10.70 one time activation charge and $10 monthly charge, as you are on our older mobile plans. 

 

Alternatively, you may opt to activate Pay-As-You-Roam (PAYR) instead. There is no activation charge or monthly charge for this, however, additional 20% applies on top of prevailing charges payable by International Roaming subscribers.

 

As this is an account related matter, you may wish to respond via PM instead by clicking the words bracketed by the arrows here > via Private Message <.

 

To shorten this process, you can simply activate IR / PAYR via My StarHub App (MSA) or My Account Manager at https://secure.starhub.com/myaccountmgr/#/ when connected to Wi-Fi, or by sending an SMS by following the instructions from the link provided.

 

Hope this helps. Smiley Happy