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Roaming suddenly not working In UK

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Respected Commentator

Roaming suddenly not working In UK

 
6 REPLIES 6
Community Manager

Re: Roaming suddenly not working In UK

Hi akjlee88, please PM us with your mobile number >> HERE << we’ll arrange for assistance. Thank you. - Jeremy 


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Respected Commentator

Re: Roaming suddenly not working In UK

My roaming was working in UK 26-27 Jan.
Then I went over to Paris and it was not working as I have insufficient credit in my balance. When I got back to UK 30th Jan, there is no 3G signal. Not working anymore.I am on the 30-day 3gb $18 package. Please help
Respected Commentator

Re: Roaming suddenly not working In UK

Jeremy, do u have any update?
Please note that we have restarted the iPhone and also reinsert the sim, but still not working. No 3G signal
Community Manager

Re: Roaming suddenly not working In UK

We have replied to your PM. 



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Respected Commentator

Re: Roaming suddenly not working In UK

Debbie,

thanks for your reply.

does your suggestion applies to me even if I am on a 30 days 3G $18 roam data plan/ package?

thank you

Pak

Community Manager

Re: Roaming suddenly not working In UK

Yes, a minimum main wallet balance of $3 is required in your Prepaid SIM for Prepaid Roaming Service.

More information can be found here >> http://www.starhub.com/personal/support/mobile/roaming/prepaid-roaming/happy-roam.html 

Thank you.