I have not been able to connect to the mobile data network since 3 days ago, I contacted support and they said it was because I had less than $3 in my sim card wallet. I topped up and renewed my plan, and have $3 inside now, yet I am still unable to access the mobile network. Please help, I am at a loss here and I cannot call the Starhub hotline either because for some reasons all my outgoing calls are barred. As a paying customer I feel that this should not be the experience Starhub should promote. Based on this experience I may/may not continue with Starhub's services nor recommend Happy roam when I return to Singapore.
Lyn, think replies Shld be made transparent. We are all having this same issue. Other than personal details that Shld be censored. Solutions or proposed methods Shld be openly shared.
Darren, do know a no. of us are on the same boat. Things was working till about 4pm 28May.
We wish to share that the network coverage will depend on our roaming partners you are connected to.
Our customer service officer had advised you to switch to another network operator manually on your handset if the same issue occurs again. If you encounter the same issue again, please reply to the e-mail and provide the above-mentioned information for investigation. Thank you.