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Roaming problem

Valued Commentator

Roaming problem

Hi there

 

My friend's StarHub number faced a roaming problem in Taiwan. Sometimes she found the communicate app (LINE, or other apps) lost connection. And the VoIP call also doesn't work. 

 

Could someone comment for this?

 

Mobile phone: iPhone XR

 

 

3 REPLIES 3
Community Manager

Re: Roaming problem

Hi Juhow,

 

If you're still experiencing issues as of now after switching off and on the phone, or if you have tried your SIM card on another phone, please drop me a PM at with the registered name and registered mobile number by clicking the words bracketed by the arrows here > via Private Messagefor me to check on this.

 

Thank you. Smiley Happy

 

- Jackson
Valued Commentator

Re: Roaming problem

Hi Jackson

 

Thanks for helping. I couln't send private messge to you. Is there something wrong?

 

The system shows:

 

 

Correct the highlighted erros and try again

 

One or more of these members do not have private messages enabled. Their names have been removed from the Send to list.

 
Community Manager

Re: Roaming problem

Hi Juhow, 

 

Please click on the link provided by clicking the words bracketed by the arrows here > via Private Messageto reach out to us. 

 

Clicking from the side bar will not work. Smiley Happy 

 

- Jackson