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Roaming not working in Japan

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New Commentator

Roaming not working in Japan

Hi, my postpaid roaming not working in Japan. Do you have any idea? I have restarted the phone several times, I have also turned on the location in mystarhub app, please help, the phone indicates 3G, but can only receive sms, I tried both auto internet service connection and manual selection, neither worked. Please help...

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Moderator

Re: Roaming not working in Japan

Hi @chenbinkg! Did you activate your roaming service? Also, did you set up your APN? 

~ Carla