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Roaming is not working

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New Commentator

Roaming is not working

I'm currently in SriLanka with a StarHub sim roaming enabled. The sim gets connected to local networks in SriLanka and says roaming is active. But I can't make any calls or receive calls. My number is 81857154. Can you please check if my number is deactivated or something, or else is there anything additional I have to do to get this fixed for roaming?

 

Please note that I have a balance of $15+ in my account.

 

I also tried to log into (create an account in) "Happy Prepaid" app in my android phone, but when I try to register it says "Validate user is failed, please check your number and try again". Is it because my number is not registered properly? 

 

Please help me on this!

Thanks

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Alumni (Retired)

Re: Roaming is not working

Hi @ Eranda

 

Have you restarted your handset since and tried placing your SIM Card in another handset to see if this helps solve the issue?

 

If it doesn't, send me your full name, NRIC/FIN number, account details, contact number and email via Private Message and I'll be in touch.

 

- Amy