Roaming in Malaysia cant make calls

[Jere_Lim]

Hi Musty, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you. - Jeremy 

[Musty]

DIGI

Monile no. +

UOB REG H1 

[debbiefa]

Please ensure that mobile is connected to correct apn.

For iOS users:
1. Ensure that the phone carrier setting is StarHub 27.2 or above.
Go to Settings > General > About > Carrier > StarHub: 27.2

2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shppd

[Musty]

All that is in place, my carrier is starhub 35.0

[debbiefa · Accepted solution]

We have refreshed the network. Please remove sim and try again.

Please try the following when making calls

Calling Singapore:

Dial *116*65 <Singapore phone number>#

Calling internationally:

Dial *116*<Country code><Area code><Phone number>#

More details on our website, http://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/prepaid-roam...

[Musty]

Worked thanks

[debbiefa]

Thank you for the update :-)