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Roaming charges waiver request

Trusted Commentator

Roaming charges waiver request

Hi there,


Last month i travelled to HK for holidays and i had made a swap of sim cards from my starhub sim card to their local sim card for data use after touching down at the airport, and only switching back again after i had returned to Singapore. However, i did not realize that the data roaming was ON at the point of time which several background apps were keep running with mobile data. When i realized and turn if OFF, the data roaming charges has been charged $34.9158 for 2MB 975KB


Is it possible to waive off this unexpected charge for a customer who just re-contract with Starhub Smiley Sad 


it's really shocking and unexpected for me to realize that i got to pay over $70 for my bills.


Thanks alot and hope to receive your reply soon.


Community Manager

Re: Roaming charges waiver request

I've replied to you on another post.


- Amy