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Roaming charge on incoming calls

Valued Commentator

Roaming charge on incoming calls

 
3 REPLIES
Valued Commentator

Re: Roaming charge on incoming calls

Hello everyone,

 

I just realised I got charged for a few calls while travelling and I'm pretty sure these calls were diverted to voice mail. Does someone know whether we do get charged for this?

 

$5 for each missed call adds up!

 

Thanks,

Johahn 

Highlighted
Community Manager

Re: Roaming charge on incoming calls

Hi @ Johahn

 

Diverted calls do indeed get charged for roaming usage when overseas. This will differ depending on the country you're roaming in.

 

Do consider taking up Local Missed Call Alerts instead. 

- Amy
Honored Contributor

Re: Roaming charge on incoming calls

pls deactivate voice mail n missed call alert....

 

Voicemail: when ppl call u n divert to ur voicemail, they happily record their msg n the airtime is considered outgoing local/roam airtime incurred under ur bill...

 

Mechanics: local sg caller calling u > divert to voicemail > u're overseas > call divert to overseas voicemail > outgoing roam airtime incurred

 

Missed call alert: ppl call u but u nvr pick up n let it ring. Afterwards, u recd free sms alert but charged for incoming roam airtime ( <30 secs) for the ringing....

 

Mechanics: local sg caller calling u > overseas ring tone abt 30 secs or shorter if they hang up> automatic msg "Starhub sub is not available ..... " > incoming roam airtime incurred