i have travelled to india and activated DT1 package for one day and next day i travelled to Bhutan, upon landing I received few sms’s and the last one said your charges exceeded sgd 100 dollars. And I immediately turn off the data roaming , but after i came back when checked the bill got a shock of my lifetime its 1000 plus dollars. How it would happen ? I called the customer service and they are saying they tried to contact me but i was not reachable. But my question is even though i turn off data how come the charge is 1000 plus ? Also i am using $25 per month sim only plan and how can the credit limit is so high ? I expect max 100 sgd bill.
Hi @Hsp2311, I'm very sorry that we didn't meet your service standards. You have a good point though, I suggest that you post your suggestion on Ideas Exchange which is a place where people can submit their idea. If an idea gets at least 20 likes thereafter it will go through an evaluation process to get it implemented.