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Request to waive data roaming fees

Senior Commentator

Request to waive data roaming fees

As I would be travelling to Philippines, I had dialed *100# and it showed that I had already activated data roaming overseas. However, I could not find any prompt for enabling DataTravel in the options using the dialed *100#. I had unkowingly used the data roaming at a rate of $19/day for four days until I saw a message from Starhub on 19/12/18 prompting for DataTravel. From there I activated DataTravel. I would like to know if it is possible to waive the fees of data roaming from the four days?

1 REPLY 1
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Community Manager

Re: Request to waive data roaming fees

Hi jennybobbers

 

I regret to inform you that we are not able to waive roaming charges. My sincerest apologies on the inconvenience caused.

 

- Jackson