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Problem w prepaid

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Problem w prepaid

Hi, hav bought the data plan for roaming in Korea however was unable to detect the network and not able to receive the otp. Tried to restart, re-install, took out and reinsert the sim but no avail. Help pls. Thanks.

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Community Manager

Re: Problem w prepaid

Hi Petieuser

 

If you have tried the basic troubleshooting (including trying the SIM card on another phone) and it did not help, you may wish to try referring to our FAQ to check if any steps was missed. http://www.starhub.com/personal/support/services-and-plans/mobile-roaming/prepaid-roaming.html#happy...

 

If none of the above helps, please drop me a PM with your registered name and registered mobile number by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance.

 

However, due to overwhelming amount of queries coming in, our responses may be slow. For immediate assistance, kindly call +65 9850 0000.

 

Hope this helps, and my sincerest apologies on the inconvenience caused.

 

- Jackson