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Preapaid Roaming not working in Japan

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Preapaid Roaming not working in Japan

My Prepaid Roaming is not working in Japan at all. I've already tried restart and everything but none of them seems to work it keeps showing 3G which doesn't connect to any internet.

I'm gonna stay here long and StarHub staff recommended me to buy this package and I paid, and it doesn't work at all...I feel I was betrayed. it's very very troublesome for my work and I'm in actually trouble could you help me about this ASAP thanks..

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Community Manager

Re: Preapaid Roaming not working in Japan

Hi Meana, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!