StarHub Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Overseas roaming not working

Valued Commentator

Overseas roaming not working

I’m in Canada now and roaming has been working fine, until I received a message that my balance is below $3 and roaming has been deactivated. The app actually reflected more than $3 but nevertheless I topped up and in less than 5 min, I received another message that the balance is again less than $3. I have not even managed to connect to any network nor made any calls and my balance has already been deducted.

 

I also checked the happy prepaid app and i actually have $3.45 balance in the main account and not below $3 as per the message I received from Starhub. So why is the roaming not working and why is my balance deducted?

2 REPLIES 2
Alumni (Retired)

Re: Overseas roaming not working

Hi Prismarc, 

 

Can you provide me with your details (Registered Name and prepaid number) via PM so that I may arrange for the team to assist you further? - Han

Valued Commentator

Re: Overseas roaming not working

Hi,

My name is Chew Yen Ling Priscilla, prepaid number is +65 8530 9843.

Regards,
Priscilla