I’m in Canada now and roaming has been working fine, until I received a message that my balance is below $3 and roaming has been deactivated. The app actually reflected more than $3 but nevertheless I topped up and in less than 5 min, I received another message that the balance is again less than $3. I have not even managed to connect to any network nor made any calls and my balance has already been deducted.
I also checked the happy prepaid app and i actually have $3.45 balance in the main account and not below $3 as per the message I received from Starhub. So why is the roaming not working and why is my balance deducted?
Can you provide me with your details (Registered Name and prepaid number) via PM so that I may arrange for the team to assist you further? - Han