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Overseas cannot receive SMS for OTP or activate Pay-as-you-roam

New Commentator

Overseas cannot receive SMS for OTP or activate Pay-as-you-roam

Hi,

 

I am curretnly in UK, but I cannot receive any SMS from my banks for OTP 2FA.

 

I am on a SIM-only plan, and I cannot activate the Pay-As-You-Roam VAS on my Starhub app.

 

I am not sure if I can even receive any calls overseas too.

 

Could Starhub help me out please? Thanks.

1 REPLY
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Community Manager

Re: Overseas cannot receive SMS for OTP or activate Pay-as-you-roam

Hi Zerocrimson

 

Let me help you with this. Do provide me with your Registered Name, Registered Mobile Number and Hub ID/Email Address by clicking on this link> via Private Message and I'll look into it.