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Outgoing calls barred in roaming

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Outgoing calls barred in roaming

I have prepaid singapore number. My number is (Removed to protect personal perticulars).

I am roaming in kuala lumpur.
I am not able to make any outgoing calls. It says - all outgoing calls are barred.
I urgently need to make calls. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Commentator
Solution

Re: Outgoing calls barred in roaming

I experienced the same problem in ALL countries other than Singapore e.g whenever the SIM is roaming. I tried everything including all of the StarHub suggestions for passwords to deactivate call barring and sending USSD codes etc. to no avail. I also had the SIM replaced and tried it in multiple handsets again to no avail.  On all occasions, I had only purchased a WOW Data Plan with no call bundles.  It turns out that I was still able to make outgoing calls by entering the prefix *116* number, followed by #, even with call barring active.  I don't know if call barring is deactivated if a call bundle is purchased but outgoing calls do appear to work using the *116* number #  method.  It is not clear from the StarHub website that this prefix is mandatory for making outgoing calls from prepaid SIMs when roaming.  The # following the number to be dialed is also essential.  Hope this helps?

2 REPLIES 2
Community Manager

Re: Outgoing calls barred in roaming

Hi Vishal, we've received your PM at Facebook and will be replying you there.

 

For future account related queries, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

- Julaina
Esteemed Commentator
Solution

Re: Outgoing calls barred in roaming

I experienced the same problem in ALL countries other than Singapore e.g whenever the SIM is roaming. I tried everything including all of the StarHub suggestions for passwords to deactivate call barring and sending USSD codes etc. to no avail. I also had the SIM replaced and tried it in multiple handsets again to no avail.  On all occasions, I had only purchased a WOW Data Plan with no call bundles.  It turns out that I was still able to make outgoing calls by entering the prefix *116* number, followed by #, even with call barring active.  I don't know if call barring is deactivated if a call bundle is purchased but outgoing calls do appear to work using the *116* number #  method.  It is not clear from the StarHub website that this prefix is mandatory for making outgoing calls from prepaid SIMs when roaming.  The # following the number to be dialed is also essential.  Hope this helps?