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No service overseas

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No service overseas

I already subscribe to starhub roaming  service however my phone shown no service. How can I solve this issue? 

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Moderator

Re: No service overseas

Hi @Yannyann, are you on prepaid or postpaid service? Did you ensure that your device’s data roaming setting is switched on? Also, try to manually connect to a network instead of automatic. Additionally, make sure that your device’s APN setting is set to "shppd" if you're on prepaid or “shwap" for postpaid.

 

If the issue still persists, I advise that you contact StarHub on Facebook or Twitter as this will require us to check your number settings' back end, which I don't have access to. 

 

~ Carla