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No network

Respected Commentator

No network

I am buy sin / malaysia data plan , still can use in singpore , when arrive in malaysia , no network detect , please help me what to do thx

5 REPLIES
Community Manager

Re: No network

Hi Indra_828, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you. - Jeremy 


If my post answers your question, please click on the "Accept as Solution" button!
Respected Commentator

Re: No network

Subcriber name :
Mobile no.
Email add : 

Community Manager

Re: No network

Please remove sim and try again. Make sure that mobile is connected to shppd apn.

 

Go to Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shppd

 

If you require further assistance, please PM us via this link https://bit.ly/2S5w5qq   



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Respected Commentator

Re: No network

Hi , thx for your reply , your setting solution cannot be work , actually 

starhub system have to automatically rooming when we set from our mobile , problem cannot be solve when we cannot 

log in starhub app , fortunately i log in starhub app before and i set rooming on from your app to solve my problem . The problem is when we dont have network and cannot get log in code by sma  , then problem cannot be solve , hope this will help others to setup rooming before depart to your destination .

 

Community Manager

Re: No network

Hi Indra_828

 

My sincerest apologies for the inconvenience caused. Do refer to our FAQ when setting up to ensure you're on the right track. Smiley Happy 

 

https://www.starhub.com/personal/support/services-and-plans/mobile-roaming/prepaid-roaming.html#happ...

 

Hope this helps!

 

- Jackson