No Service overseas

[OliverChoy]

Hello, I am currently overseas in Japan, and I am unbale to recieve text messages for services such as banking transactions. Do let me know how I can solve this problem.

P.S. I have tried restarting my phone, manually searching for networks, and placing the SIM card into another phone. All of them did not work

Best Regards,

Oliver Choy

[JacksonTZG]

Hi OliverChoy,

I see your PM and will attend to you there.

[Amy Slayter]

Im having the same issue in Germany.

[Jere_Lim]

Hi Amy, we have replied you via PM. Thank you 

[Sabrina_spf]

Hi, I'm in canada and I'm facing the same issue 

[Amy Slayter]

You have to call and subscribe...😡 I raised a help ticket but it took 24hrs for it to work

[Amy_Law]

Hi Sabrina_spf

I see your PM. Let's chat there. 

[Nicholaswkj]

Hi, am facing same situation as well. Can someone PM me as I couldn’t figure how to PM the community managers.

Postpaid Plan comes included with international roaming and has already activate it in app. Got no service when I arrived in Malaysia.

[Jere_Lim]

Hi Nicholaswkj, please restart your mobile device and manually connect to the roaming operator to see if you are still facing any issues ? Thank you 

[B2H2]

My starhub sim has no service, im in Philippines right now, I need verification number for my bank transactions, how would I resolve this issue?