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No Service overseas

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New Commentator

No Service overseas

Hello, I am currently overseas in Japan, and I am unbale to recieve text messages for services such as banking transactions. Do let me know how I can solve this problem.

 

P.S. I have tried restarting my phone, manually searching for networks, and placing the SIM card into another phone. All of them did not work

 

 

Best Regards,

Oliver Choy

 

C0E3D452-85D1-45F3-B5AB-4AD6726F395E.jpeg

 

8 REPLIES 8
Community Manager

Re: No Service overseas

Hi OliverChoy,

 

I see your PM and will attend to you there. Smiley Happy

 

- Jackson
Valued Commentator

Re: No Service overseas

Im having the same issue in Germany.

Community Manager

Re: No Service overseas

Hi Amy, we have replied you via PM. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
New Commentator

Re: No Service overseas

Hi, I'm in canada and I'm facing the same issue 

Valued Commentator

Re: No Service overseas

You have to call and subscribe...😡 I raised a help ticket but it took 24hrs for it to work
Community Manager

Re: No Service overseas

Hi Sabrina_spf

 

I see your PM. Let's chat there. 

 

- Amy
New Commentator

Re: No Service overseas

Hi, am facing same situation as well. Can someone PM me as I couldn’t figure how to PM the community managers.

Postpaid Plan comes included with international roaming and has already activate it in app. Got no service when I arrived in Malaysia.
Community Manager

Re: No Service overseas

Hi Nicholaswkj, please restart your mobile device and manually connect to the roaming operator to see if you are still facing any issues ? Thank you 


If my post answers your question, please click on the "Accept as Solution" button!