Hi, my friend's prepaid Happy Roam card was deactivated. She's now overseas. I have her name and the number. Can someone assist to reactivate it? Thanks.
To clarify: She said she accidentally turned off roaming in the app, so she can't receive the SMS to login the app. I can't get through the Starhub lines to speak to anyone too.
Please submit to > Send private message to Starhub CS
Please submit and provide with the following information;
Registered subscriber full Name, NRIC/FIN number, mobile number (if any) and your contact & email.
Description: Do include any other queries here &or this thread for reference.
Do note that forum CS are not 24/7.
Beside you may post to Starhub Facebook and would be attend by same CS team.
Getting to Prepaid CSO via 1633 is available during office hour and not 24/7.
While Prepaid Hotline 9850 0000 is 24/7 but only using Prepaid SIM phone.
However you may try to contact hotline 1633 and speak to the (mobile postpaid) CSO to assist you.
For your info.
The Happy Prepaid App once login there is no need to logout.
To exit press Back key twice and exit/close the Happy Prepaid App.
The next time need to use just open Happy Prepaid App without the need to login via PIN, provided there is wifi or mobile data available.
One Prepaid account can be access on 2 different phones.
i am not starhub staff.
Hi eric3743, thanks for posting. I appreciate the info you've shared about the login. Am aware about the limitations of this forum, but was trying because we couldn't reach anyone through the numbers and FB.
Anyway, one of the community managers has PM'd me here to follow up, so hopefully we'll be able to resolve it. Thanks again.