Money was deducted from Happy Sim

[WeiChing1409]

I bought Happy Sim Prepaid card 2.4 G and paid the $15 and activated in Singapore. When roaming in Taiwan and Japan $8 were deducted twice when login. What sort of hidden cost is this? Can I get it back?

[Amy_Law]

Hi WeiChing

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll check. 

[WeiChing1409]

(Message edited) Hi Weiching, i have removed your personal details to protect your privacy. Do provide me your details via PM and we'll keep in touch.

[eric3743]

Hi  WeiChing1409,

This is an open forum so please do not include your personal details here.

To remove your detail, on your post on top right click on the arrow and select Edit Reply.

Remove your details and post.

Empty post is fine as cannot be deleted.

Do PM, = private message via email format, either click on via Private Message (on the post) OR Send a private message - available on the right side of the post.

Please do communicate via PM and do include your email contact, if possible.

i am not starhub staff.