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Lost of 18 dollars prepaid value

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Valued Commentator

Lost of 18 dollars prepaid value

Hi, I am Alvin, a prepaid happy roam user. I bought a $50 dollar prepaid sim and recently found out that it was left with $32. I have not activated any plans as I am using the free roaming 5GB that came with this SIM card.

 

May I check what Is the cause of the lost value?

2 REPLIES 2
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Alumni (Retired)

Re: Lost of 18 dollars prepaid value

Hi Alvin94

 

Please send us your registered name and Prepaid number for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you. 

 

- Amy
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Valued Commentator

Re: Lost of 18 dollars prepaid value

Hi Amy,

 

 Thank you for your reply. I have send the necessary details to account that you have tagged. May I know if there are any updates?

 

Thank you