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International roaming not available

New Commentator

International roaming not available

Recharged $25 for 7-day/2gb per day plan on 10th of June via website.  The package is not reflected on my starhub app on iphone, currently says I'm not subscribed to any package, eventhough there is a transaction history of $25.  Currently the phone fail to have any 3G/4G network.  Restarted device several times, reinstalled APN profile several times. 

 

 

1 REPLY 1
Community Manager

Re: International roaming not available

Hi Jacklynn,

 

Please provide me with your registered name and registered mobile number by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance.

Do also provide me link of the website that you've used to Top-up.

 

Thank you. 

 

- Jackson