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Huge Bill for Roaming

Valued Contributor

Huge Bill for Roaming

Just got bill of more 2000$ for accidental roaming. We activated DataTravel Global for usage in Italy, then visited Russia and Moldova. Was shocked to see the bill and wonder how it can happen, if user do not know that DataTravel Global can not be used in such countries or forgot to turn off the data roaming why there no any warnings by sms or any cap limitations setup?

That's absurd.

3 REPLIES 3
Alumni (Retired)

Re: Huge Bill for Roaming

Hi Pantich, 

 

That is quite a sum you have worked up. Perhaps you could provide me with your details (Full name, NRIC/FIN, mobile number, email) via PM so that I may arrange for further assistance? 

 

- Han

Valued Contributor

Re: Huge Bill for Roaming

Just contacted bill support by the phone, the answer is to pay full amount and no other solution. 2213$, 1900$ out of them for nothing.

Valued Contributor

Re: Huge Bill for Roaming

Will I get any response on my issue from this great operator?