[Help] Charged for Data Roaming but IPhone setting for data roaming is off

[Andytky]

I was notified by StarHub that I have used the data roaming when I entered Malaysia but my iPhone 7 setting for data roaming is off.

can anyone from StarHub help on this?

[JacksonTZG]

Hi Andytky

Please drop me a PM with your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance. 

However, due to overwhelming amount of queries coming in, our responses may be slow. For immediate assistance, kindly call 1633.

My apologies on the late response and any inconvenience caused.