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Happy roam unable to hotspot

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Happy roam unable to hotspot

Hi I m using happy roam and I am in Ketchikan of United States now, unable to on my hotspot, I am using iphone 7, pls help!!

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Happy roam unable to hotspot

Good day @Lynchen83

 

Please ensure that your mobile setting are enabled. iOS users must ensure that your phone supports version 11.0 and above.

Please follow the below steps to set up before trying to turn on mobile hotspot.
Step 1: Make sure the iPhone is updated to iOS version 11.0 and above
Step 2: Go to Settings> Mobile Data> Mobile Data Options > Mobile Data Network> Under Pesonal Hotspot, update APN to shppd 

4 REPLIES
Community Manager
Solution

Re: Happy roam unable to hotspot

Good day @Lynchen83

 

Please ensure that your mobile setting are enabled. iOS users must ensure that your phone supports version 11.0 and above.

Please follow the below steps to set up before trying to turn on mobile hotspot.
Step 1: Make sure the iPhone is updated to iOS version 11.0 and above
Step 2: Go to Settings> Mobile Data> Mobile Data Options > Mobile Data Network> Under Pesonal Hotspot, update APN to shppd 

Valued Commentator

Re: Happy roam unable to hotspot

This seemed to work for me too.

Though the menu was Cellular Data not Mobile Data.

Try searching for Data in Settings.

Issue seemed to be that the Hotspot APN was incorrect?

Seems that the profile that StarHub provides is incorrect....

Valued Commentator

Re: Happy roam unable to hotspot

Hi, I’m Starhub Happy card pre-paid user. I’m using Iphone X, in Singapore and unable to set up personal hotspot. My mobile data network APN is already shppd and the notification still tell me to contact Starhub to enable personal hotspot. Please help.

 

Thank you and hope to hearing from you soon

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Valued Commentator

Re: Happy roam unable to hotspot

It’s solved after doing the above method & restarting the phone