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Happy roam unable to hotspot

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Happy roam unable to hotspot

Hi I m using happy roam and I am in Ketchikan of United States now, unable to on my hotspot, I am using iphone 7, pls help!!

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Community Manager
Solution

Re: Happy roam unable to hotspot

Good day @Lynchen83

 

Please ensure that your mobile setting are enabled. iOS users must ensure that your phone supports version 11.0 and above.

Please follow the below steps to set up before trying to turn on mobile hotspot.
Step 1: Make sure the iPhone is updated to iOS version 11.0 and above
Step 2: Go to Settings> Mobile Data> Mobile Data Options > Mobile Data Network> Under Pesonal Hotspot, update APN to shppd 

1 REPLY
Community Manager
Solution

Re: Happy roam unable to hotspot

Good day @Lynchen83

 

Please ensure that your mobile setting are enabled. iOS users must ensure that your phone supports version 11.0 and above.

Please follow the below steps to set up before trying to turn on mobile hotspot.
Step 1: Make sure the iPhone is updated to iOS version 11.0 and above
Step 2: Go to Settings> Mobile Data> Mobile Data Options > Mobile Data Network> Under Pesonal Hotspot, update APN to shppd