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Happy roam not working g

Alumni (Retired)

Re: Happy roam not working g

Quick check - does restarting your handset or placing your SIM Card in another handset help resolve this issue?

 

- Amy
Senior Commentator

Re: Happy roam not working g

Hi,  

 

I am currently in Hong Kong and having the same issue.  It connects to 3HK network, with the roaming (R) symbol, but I am not able to access any data (I have purchased data pack and made sure APN is set to shppd)

 

Please help as I really need to be connected!

Grand Guru

Re: Happy roam not working g

Hi  achsor

 

Do PM (private message) forum staff Amy_Law to assist you on this matter.

Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.

 

Click on this link; >> Send private message to Amy_Law

 

Please submit and provide with the following information;

Message Subject:

Registered subscriber Name, NRIC/FIN number, contact, email.

Description:

 

How to send a PM (Private Message) on StarHub Community?

 

 

 

i am not starhub staff &or related to.

Alumni (Retired)

Re: Happy roam not working g

Hi @achsor, thanks for reaching out. Please send me a PM with the subscriber's name, NRIC/FIN/Passport number, mobile number and email address for further assistance. Thank you. 

Senior Commentator

Re: Happy roam not working g

Thanks for that
Senior Commentator

Re: Happy roam not working g

My happy roam was working on the first day, but second day it wasnt working anymore. 

Alumni (Retired)

Re: Happy roam not working g

Hi @magikfaith, for further assistance, please send me a PM with the subscriber's name, NRIC/FIN, mobile and email address. Thank you. 

New Commentator

Re: Happy roam not working g

But they asked for Mnc and Mcc code which we are unable to create. Very disappointing
Alumni (Retired)

Re: Happy roam not working g

Hi @ Zoom13

 

If this is regarding your prepaid service, please share with us more details via Private Message and I'll be in touch. 

 

- Amy
New Commentator

Re: Happy roam not working g

Hi, I am in London now, but the Happy Travel Prepaid Sim is not working. I've connected to 3UK but I cannot get any 4G service. also my value has dropped from $32 to $5 without me using anything. pls send me PM.