Quick check - does restarting your handset or placing your SIM Card in another handset help resolve this issue?
I am currently in Hong Kong and having the same issue. It connects to 3HK network, with the roaming (R) symbol, but I am not able to access any data (I have purchased data pack and made sure APN is set to shppd)
Please help as I really need to be connected!
Do PM (private message) forum staff Amy_Law to assist you on this matter.
Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.
Click on this link; >> Send private message to Amy_Law
Please submit and provide with the following information;
Registered subscriber Name, NRIC/FIN number, contact, email.
i am not starhub staff &or related to.
Hi @achsor, thanks for reaching out. Please send me a PM with the subscriber's name, NRIC/FIN/Passport number, mobile number and email address for further assistance. Thank you.
Hi @lavandula, for further assistance, please send me a PM with the subscriber's name, NRIC/FIN, mobile and email address. Thank you.
Hi @ Zoom13
If this is regarding your prepaid service, please share with us more details via Private Message and I'll be in touch.
Hi, I am in London now, but the Happy Travel Prepaid Sim is not working. I've connected to 3UK but I cannot get any 4G service. also my value has dropped from $32 to $5 without me using anything. pls send me PM.