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Happy roam not working g

New Commentator

Roaming

Hi, I have a happy prepaid simcard purchased in Singapore. I am currently stay in Indonesia and will go to South Korea and use the happy sim card for data roaming while I am in South Korea. I understand that activate the data roaming should be started from the country of origin where I purchased the simcard, in this case Singapore. In view of the above, please advise whether I can activate data roaming from Indonesia to be used in South Korea? Also, can the data roaming be used in Jeju island?

Community Manager

Re: Roaming

Hi @ Erniekojo,

Thanks for contacting us.

Do PM me your NRIC/FIN number and Prepaid number and I'll see if roaming services are already activated for your Prepaid number.

- Amy
New Commentator

Re: Roaming

Hi

i purchased a pre paid SIM card in Singapore at Uob counter two days ago. The Uob staff help me to install and activate the SIM card before I fly off to US. It was working fine until I reach us yesterday. I am Not able to have data connection to local network now. 

Please help

Community Manager

Re: Roaming

Hi Yen leng, please send me a private massage with your NRIC/FIN, prepaid card number so that we can get in touch and assist you further. Thank you.- Josephine

Esteemed Commentator

Re: Happy roam not working g

hi my happy roam alsso cant . it was fine for the first three days that suddenly it cant be used. i still habe over 600mb. but it just cant be used. i urgently need it as i am now overseas.

Community Manager

Re: Happy roam not working g

Hi fosnus, please send me a private massage with your NRIC/FIN, mobile number and email address so that I can look into this and assist you further. Thank you.- Josephine

New Commentator

Re: Happy roam not working g

Hi, I'm also having trouble for activating happy roam data in Indonesia.

I already activated it via *123*333#,

changed my APN settings,

turned on my data roaming,

Connecting it to the local carrier (indosat ooredoo),

 

But still it doesn't work.

Kindly help me

Community Manager

Re: Happy roam not working g

Oh dear, that doesn't sound good, @windy09. Does restarting your handset or placing your SIM Card in another handset help resolve this issue?

 

Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance. 

 

- Amy
Valued Commentator

Re: Happy roam not working g

Hi I have purchase a prepaid happy card and set the APN and data is roaming but I have not been able to use the data yet. Pls assist. 

Alumni (Retired)

Re: Happy roam not working g

Hi @Marko1234, please PM me the subscriber's NRIC/Fin and prepaid number. We'll be in touch. - Sofia

Sofia