GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Happy roam not working g

Community Relationship Manager

Re: Happy roam not working g

Hi soccer_jim2002, I'm concerned about this. Could you send me the link of the page that you're referring to? 

 

Also, do send me your full name and prepaid number so that I can investigate. 

 

Look forward to receiving your details via https://community.starhub.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/242

 

-Jolene 

Highlighted
Trusted Commentator

Re: Happy roam not working g

Hi,

 

i am unable to make any outgoing calls in Bangkok, be it a local Thai number or overseas number (Singapore). it says that my line is suspended.

 

i have roaming activated and the APN settings are correct. i just bought a $30 bundle thinking that it would work but i feel rather cheated now that i cant even make any calls out.

 

Please help.

 

thank you.

Highlighted
Community Manager

Re: Happy roam not working g

Hi kristopher90,

 

I see your PM and will attend to you shortly. 

 

- Jackson
Highlighted
Senior Commentator

Re: Happy roam not working g

Can someone plz help...? My number is [Removed due to personal particulars].

 

I bought the $32 internet SIM on 5Oct, data was working in Singapore. 

 

Reached Hong Kong late in the day and NO data. Recharged with $25 and data started working.

 

Reached San Francisco late night, data NOT working again, recharged for $16 still NOT working.

 

I tried restarting, APN is correct. Not working. I feel cheated by Starhub. 

Highlighted
New Commentator

Re: Happy roam not working g

Hi Debbie, 


Please help. My number is [Private Information Removed].. I topped up my SIM and bouoght the $30 plan, however last weekend when I was in JB I was not able to get any roaming data at all. In fact when I try to use local data, it doesn't work either. 

(Edit: I just tried to restart my phone and now there is H+ connection - very slow). I have set my APN to shppd. 


Please help as I am flying today at 11am.

Highlighted
Moderator

Re: Happy roam not working g

Hi @isaywatt, the network coverage in that area might be weak. I advise that you ensure your device’s data roaming setting is switched on. Also, you may set Network Selection in your device to “Automatic” or to manually connect to a network instead. If the issue still persists, please contact StarHub on Facebook or Twitter for further assistance. 

 

 

P.S I have also removed the contact number you posted here to protect your privacy. 

 

 

~ Carla