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Happy roam data not working in Batam

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Trusted Commentator

Happy roam data not working in Batam

 
10 REPLIES 10
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Trusted Commentator

Re: Happy roam data not working in Batam

Hi,

Had brought the 3 day 1 G data last weekend.

It say that you are in the Data Roaming area but no network connection.

What does it mean? Thanks

 

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Alumni (Retired)

Re: Happy roam data not working in Batam

Hey letgo123, can I check if you had activated your roaming service before travelling?

Trusted Commentator

Re: Happy roam data not working in Batam

Yes i did, also tested the data connection locally.

Had using this Happy Roam few times in Thailand, Malaysia, Batam before.

But this time it display that u r in the Dataroaming area, no network connection.

 

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Alumni (Retired)

Re: Happy roam data not working in Batam

Does reinstalling the Prepaid APN using the Happy Prepaid App, restarting your handset or placing your SIM Card in another handset help resolve this issue?

 

If this doesn’t help, send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

- Amy
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Trusted Commentator

Re: Happy roam data not working in Batam

I am now in Singapore.

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Alumni (Retired)

Re: Happy roam data not working in Batam

No worries, do PM us your details with your dates of travel so we can check. 

- Amy
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Valued Commentator

Re: Happy roam data not working in Batam

Hi Amy,
I got the same problem when I travelled to Batam yesterday (28/03/2019). My Happy roam data failed to work despite of having successfully connected to one of StarHub's preferred partner there.

I tried without success to send you a private message by clicking the "Send a private Message" link. Can you please advise how to do it?

Thank you


Bigbird
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Community Manager

Re: Happy roam data not working in Batam

Hi bigbird,

 

If you're still experiencing issues as of now after switching off and on the phone, or if you have tried your SIM card on another phone, please drop me a PM with your registered name and registered mobile number by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance. Thank you.

 

- Jackson
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Valued Commentator

Re: Happy roam data not working in Batam

Hi Jackson,

PM sent. Hope to hear from you soon. Thanks

Bigbird