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Happy prepaid data roaming in Malaysia not working

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Valued Commentator

Happy prepaid data roaming in Malaysia not working

The SIM card was a activated in Singapore before I go to Malaysia. The data worked until I deactivated the roaming services via the happy prepaid app on my phone and right now I'm getting no signal for my SIM card. Currently I unable to access to the app as I need to reverify the number through the happy prepaid app but I can't receive the pin cos I do not have any signal. 

8 REPLIES 8
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Alumni (Retired)

Re: Happy prepaid data roaming in Malaysia not working

Hi @ HRick,

 

Oh dear, this is certainly troubling. PM us your NRIC/FIN/Passport Number and Prepaid mobile number and we will be in touch. 

 

- Amy

- Amy
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Respected Commentator

Re: Happy prepaid data roaming in Malaysia not working

I also met same problem in Malaysia.

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Alumni (Retired)

Re: Happy prepaid data roaming in Malaysia not working

Hi @Jimmyhong, please PM me the subscriber's name, NRIC/FIN, email address and contact number. We'll be in touch. - Sofia

Sofia
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Respected Commentator

Re: Happy prepaid data roaming in Malaysia not working

hi Sofia, I had sent your request the information to you, please help it .
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Community Manager

Re: Happy prepaid data roaming in Malaysia not working

We note that Roaming is activated. Please restart your hand phone and try again. -Debbiefa



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Respected Commentator

Re: Happy prepaid data roaming in Malaysia not working

hi, I restarted my phone already,  also can not connect to Malaysia mobile network
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Respected Commentator

Re: Happy prepaid data roaming in Malaysia not working

I met the problem is Happy prepaid APP can not turn on, I tapped it to "ON", but app always shown "off" status
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Grand Guru

Re: Happy prepaid data roaming in Malaysia not working

Are you holding a dual SIM phone.

For dual SIM phone, you need to select the > SIM cards & mobile networks > Default Setting > ensure the selection are the prepaid SIM card.

Next, > Mobile data > turn ON.

>> In the Prepaid SIM selected and turn on > Access Point Names > selection should be SH Data Prepaid, if any.

 

For Prepaid Roaming, have you select the Roaming Plan, link 

> Mobile Prepaid Roaming

Do read the notes below the link.

Note that there is at least $8.00 balance in the Main Wallet.

 

 

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I am not Starhub staff &or related to.