Happy Roaming Prepaid not working in Canada

[JLIM195]

I have connected to a mobile network "Rogers Wireless" in Canada, but I am unable to use 3G/4G. I have purchased the $50 prepaid happy roaming in Singapore. At first, there was a large deduction in my balance (which Starhub had already refunded me). After that, my 3G/4G could not work.

I have tried switching on and off my roaming service, but still does not work.

[Lyn L]

Apologies for the delayed response due to high volume of enquiries. Please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance.