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Forgot to turn off data roam when boarding plane

Valued Commentator

Forgot to turn off data roam when boarding plane

Hi

 

i was charged $25 for international roaming on the airplane which I did not use,  because I forgot to turn off my data roam. 

 

Could someone pls assist me to waive the charges? Appreciate it 

 

thank you. 

 

Regards

yuen wah

2 REPLIES 2
Highlighted
Community Manager

Re: Forgot to turn off data roam when boarding plane

Hi Yuenwah

 

I regret to inform you that we are unable to waive your charges. 

 

My sincere apologies on any inconvenience caused.

 

- Jackson
Valued Commentator

Re: Forgot to turn off data roam when boarding plane

I alreadymanaged to get waiver through hotline. Thank you. My feedback: Hotline appears more empathetic compared to this community, we are seeking help, we are not waiting for the standard reply on ‘I regret to inform’ after many days of silence. . This is my first time using data roam and Starhub should be more considerate in not taking advantage of the innocent user.