Forgot to turn off data roaming before entering Malaysia. Receive SMS alerting charges before knowing and also did not use any mobile data.
Hi Edward, we'll advise customers to disable dataroam at all times when travelling out of Singapore to avoid incurring unnecessary charges as smartphones today, do require data most of the times for background apps to work.
You may consider purchase of DataTravel plans http://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/postpaid-roa... to surf overseas with a peace of mind for as low as $5.
I am enquirng if it is possible to waive off. I did ended up purchasing the data travel plans, but I felt robbed for charging this amount of money. Imagine if I did not set notification charges?
Do take note to disable dataroam via your mobile phone option before travelling the next time round. You may also wish to purchase DataTravel before leaving Singapore as well.
We sincerely apologize for any inconvenience caused, and regret to inform you that we are unable to waive off the charges.
For further clarification, you may wish to call 1637. Thank you.