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Deactivate outgoing call barring

SOLVED
Esteemed Contributor

Re: Deactivate outgoing call barring

Hi, Simon,
Do you mean the numbers I called?
I called Apple Singapore: +6568351812. The audio message from the Service Provider says "你已停机“

When I called with *116*CountryCode-Phonenumber, there was a feedback SMS (see attached screenshot)

- Yong

Community Manager

Re: Deactivate outgoing call barring

Please try the following:

 

Calling internationally:

Dial *116*<Country code><Area code><Phone number>#

 

If the issue persist, do send us a screen shot of the error message to check.



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Esteemed Contributor

Re: Deactivate outgoing call barring

I tried it again. *116* is not working. I got the same error message as I sent early.

Esteemed Contributor

Re: Deactivate outgoing call barring

I just checked Starhub prepaid global roaming page below,

 

http://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/prepaid-roam...

 

It seems that prepaid doesn't support roaming in China, either through *116* or direct call, i.e..China is not on the list of supported countries. Please confirm.

Community Manager

Re: Deactivate outgoing call barring

China is part of our happy roam destination. 



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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Esteemed Contributor

Re: Deactivate outgoing call barring

Then, what is the problem?

Community Manager

Re: Deactivate outgoing call barring

Hi MikeX, I'm checking on this. I'll get back to you with updates



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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Let others know by marking the post using the "Accept as Solution" button.

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Esteemed Contributor

Re: Deactivate outgoing call barring

Hi, I manually changed the carrier to China Unicom, instead of China Mobile. It still has the same problem. The audio message is "You have set call barring, you can be dialing if cancelling it". Hope this may help the debugging.

Community Manager

Re: Deactivate outgoing call barring

Are you calling Singapore number or other country? 



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Esteemed Contributor

Re: Deactivate outgoing call barring

I called Singapore and China. Both were not working.