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Database roaming confusion

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Senior Commentator

Database roaming confusion

Hi, I have activated data travel for my travel to Japan but unfortunately I have a transit in Vietnam for 3 hours. Hence, I didn’t realize that Vietnam is not in the list of Asia countries and the moment I switched on my phone, I was charged $60. It was a honest mistake as my data travel plan was activated for Japan and I would like to know if I can waive the $60 off. I have called in to customer service immediately but they told me to wait for my next bill. 

1 REPLY 1
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Alumni (Retired)

Re: Database roaming confusion

Hi @ Serenechenhm

 

I'm sorry to say this but we'll not be able to extend any refunds for accidental purchases. 

- Amy