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Data roaming issues in Japan

Respected Commentator

Data roaming issues in Japan

My data roaming works Intermittently and it's very frustrating especially when I need to use it urgently. Can someone help to resolve this issue please. I bought the 4gb 2 week plan 

7 REPLIES 7
Community Manager

Re: Data roaming issues in Japan

Hi janehhp, Let us know if the issue still persist after restarting the mobile device ? Thank you 


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Respected Commentator

Re: Data roaming issues in Japan

Yes I restarted my device many times but the issue still persist 

Community Manager

Re: Data roaming issues in Japan

Hi Jane, Do let us know if the apn is set as shppd. Thank you


If my post answers your question, please click on the "Accept as Solution" button!
Respected Commentator

Re: Data roaming issues in Japan

Yes ive done that also but nothing worked. I've followed all of the instructions online.

Gho
Esteemed Contributor

Re: Data roaming issues in Japan

Welcome to the party...quite a no. of us are facing this issue but Starhub is NOT able to rectify it. 

Community Manager

Re: Data roaming issues in Japan

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.


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Gho
Esteemed Contributor

Re: Data roaming issues in Japan

Do I need to send the PM if I already given my registered no. twice? Since u are new to the case? Any hope is a new hope to me now