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Data Travel

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Senior Commentator

Data Travel

I have subscribe for this data travel last night and about to use it today here in Manila but its not working. They mentioned i just need to connect to our telecommunication here but still nothing. Can someone assist me please.

4 REPLIES 4
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Alumni (Retired)

Re: Data Travel

Hi @ Zaronne,

 

Oh dear, this is certainly troubling. Have you restarted your phone or tried to log on manually to another provider in Manila?

 

Do send us a PM with your account details and we will check on this. 

 

- Amy

- Amy
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Senior Commentator

Re: Data Travel

Thanks

William
Highlighted
Senior Commentator

Re: Data Travel

I already tried many times to click on both our telcom here still not working. Can you check it for me. I attched picture for your view anyhing need to set please advice im using an Iphone  6s. Where will i send or PM my peraonal info. IMG_2436.PNG

 

 

IMG_2437.PNG

 

I also tried put it in roam on still nothing.  

Highlighted
Grand Guru

Re: Data Travel

Under the Mobile Data >> Mobile data options > Roaming if OFF 

Roaming is required.

 

Refer to the link on this;  > Data Travel

or picture  point 4.

 

Data_Travel.JPG

 

 

If you are still having difficulties, do write to forum staff @Amy_Law

At the right side of her post, click on "Send a private message"

and the details as stated in her post, or

Subscriber Name, NRIC, the mobile number, contact, email, etc.

  

How to send a PM (Private Message) on StarHub Community?

 

 

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I am not Starhub staff &or related to.