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Data Travel Global England

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Senior Commentator

Data Travel Global England

Hi, I'd purchased DTG2 and is now at England. Evertime when I checked the balance via My Starhub app, the balance is always 2gb. Why isn't it reduced after using data for 2days? Is there somewhere wrong which may give me a bill shock? I'd emailed to Customerservice@starhub.com on first day but still no reply.

3 REPLIES
Community Manager

Re: Data Travel Global England

Hi Ant123

 

Have you tried clearing your app cache and/or reinstalling the app? If this doesn't work, do try dialing *100# to check on your usage balance.

 

- Amy
Senior Commentator

Re: Data Travel Global England

Hi Amy, clearing cache, not working, re-installing the app, luckily it works. Thanks 

Community Manager

Re: Data Travel Global England

Cool! Safe travels! Smiley Happy 

 

- Amy