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Data Roaming

Trusted Commentator

Data Roaming

Hi,

 

Just want to have a confirmation, I bought the DataTravel Asia Pacific for Japan, and the left over data can it be used in Taiwan as well or do i have to purchase again? Since DataTravel Asia Pacific covers both countries.

 

Thank you

Kian Ann

3 REPLIES 3
Community Manager

Re: Data Roaming

Hi kianncs,

 

The data usage will first be offset from DataTravel plan (covered based on destinations) till it is fully utilized or expired. Once DataTravel plan is fully utilized or expired, the data usage will be charged at DataTravel Unlimited data roam rate. 20% surcharge apply for Pay-As-You-Roam customers.

 

Note that while you can use it in the covered destinations, inflight connectivity is not covered. For inflight usage, please refer to https://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/postpaid-ro....

 

For other details on DataTravel, simply check out https://www.starhub.com/personal/support/services-and-plans/mobile-roaming/datatravel.html

 

Hope this helps. Smiley Happy

 

- Jackson
Trusted Commentator

Re: Data Roaming

Hi there,

You mentioned covered based destination, does it means the data usage will be available to all the supported country even though i only selected Japan when i purchase the plan ?
Community Manager

Re: Data Roaming

Hi kianncs, 

 

Yes, the DataTravel will cover the destinations listed. The selection of the country helps determine which DataTravel to purchase. 

 

You can refer to the list at https://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/postpaid-ro... for the destinations covered. Smiley Happy 

 

- Jackson