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Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Hi everyone,

 

Please try to connect to NTT DoCoMo manually to see if it helps. My sincerest apologies on the inconvenience caused.

 

 

Hi izinc, 

 

Please drop me a PM with your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance. Thank you.

 

- Jackson
Esteemed Commentator

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Tried it - still doesn't work :/

Respected Commentator

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Just an updated. My 4G is working now in Japan after PM them. Finger crossed that it will work well throughout my trip.

 

If you have similar issue, just contact them and be nice.... they are just the messenger trying to help. Will be good to at least first try to restart phone, check APN setting, ensure enough credit...etc etc. 

Gho
Esteemed Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Finally it’s working. We have been generally nice I feel, honestly. 

 

4G services was honestly down for the past week. The hero who helped with the workaround was one of us users and not Starhub unfortunately. Can understand all our frustrations and angst in foreign land. 

 

 

Trusted Commentator

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Can confirm that I have had 4g connection today as well.
Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Good to hear 4G is working again
Can confirm no settings were changed, no top-up was made?
Simply soaking, the fault was on the network alone? Starhub should come out
and admit this.
How about compensation now?
Valued Commentator

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Just an update, I'm in Fukuoka now, and have been using 3G data for the past 3 days. Not snappy, but at least I have a connection. 

 

Just switched back to 4G, and it seems to work properly on roaming on SOFTBANK. (NTT-DOCOMO was the one giving me problems in Hiroshima).

 

Hope it continues to work when I head back to Hiroshima. 

 

Customer service advice is generic, and could be helpful if you're totally lost. (They basically teach you how to set up your apn.) Don't think they know what's wrong with the connection. 

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Hi bensimus

 

I've replied to your PM.

 

- Amy