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Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Gho
Esteemed Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Nope. It did not solve the problem. I agree it shld be a network wide issue. 

 

I just fume but sucked it in to top up. Yet, it didn’t solve the problem the technical specialist says it would. 

 

we really need to expedite the resolution for this issue. It’s totally unfair to us stuck in this predicament.

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Hi Spiculum

 

I see your PM and will reply to you there shortly. 

 

- Amy
Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

I have replied to your PM. As shared, do ensure that mobile is connected to shppd apn

 
 


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Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Yeah I tried the settings. Didn't fix it
Gho
Esteemed Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Hi Debbie. The things you have mentioned I have checked and tried prior as well. Still not working. 

 

my wife who is on the same plan but diff no. , of course, does not what I am facing. So seems like some of us are facing it here (not local provider issue if that’s what you are pointing to in your last para). 

 

Can you double check

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Please reply is via your PM and specify the Prepaid number which is experiencing this issue for us to check further.

 

- Amy
Gho
Esteemed Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Have already done that in my first PM to Debbie. U can refer to the first few messages of this thread. 

 

Have maintained the minimum sum, all steps mentioned as well and confirm is not local provider issue. 

Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data


And don't give me non relevant excuses about main wallet balance and what
not. Reactivate or provide legal reasons not to do so

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Do provide us with the travel date you are facing the issues, we'll check further. -Debbie



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

I've edited your comment as it contains your personal details. Meanwhile, I've replied to your PM. Thank you.