Nope. It did not solve the problem. I agree it shld be a network wide issue.
I just fume but sucked it in to top up. Yet, it didn’t solve the problem the technical specialist says it would.
we really need to expedite the resolution for this issue. It’s totally unfair to us stuck in this predicament.
I see your PM and will reply to you there shortly.
I have replied to your PM. As shared, do ensure that mobile is connected to shppd apn
For iOS users:
1. Ensure that the phone carrier setting is StarHub 27.2 or above.
Go to Settings > General > About > Carrier > StarHub: 27.2
2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shppd
We seek to clarify that network connectivity is dependent on the coverage of our preferred partners' network. Please refer to the coverage details set out by our preferred partner's network from their website. -Debbie
Hi Debbie. The things you have mentioned I have checked and tried prior as well. Still not working.
my wife who is on the same plan but diff no. , of course, does not what I am facing. So seems like some of us are facing it here (not local provider issue if that’s what you are pointing to in your last para).
Can you double check
Please reply is via your PM and specify the Prepaid number which is experiencing this issue for us to check further.
Have already done that in my first PM to Debbie. U can refer to the first few messages of this thread.
Have maintained the minimum sum, all steps mentioned as well and confirm is not local provider issue.
And don't give me non relevant excuses about main wallet balance and what
not. Reactivate or provide legal reasons not to do so
Do provide us with the travel date you are facing the issues, we'll check further. -Debbie
I've edited your comment as it contains your personal details. Meanwhile, I've replied to your PM. Thank you.