Hi Starhub and all,
I’ve just arrived in Tokyo today (1st June) and I am facing the same issue. It looks like the problem is failure to enable 4G. The connection works ok (on slow 3G) if I disable 4G data.
Whenever I enable 4G, I get the same problem everyone else is having here. Phone tries to enable 4G and then the whole data connection drops. Phone then retry and then the same connect then drop cycle happens again.
Everyone having the issue, try disable 4G data on your phone (if available) and you might get a stable connection.
Starhub, could you please get in touch with me?
That’s good to hear.
Of course having 3G is not as good as 4G in terms of speed but I guess it’s a workaround until Starhub works this out.
Dear all, if you require assistance on StarHub service, do send us a PM with your detalis, we'll check on it. - Simon
Kudos to Damien to give a workaround.
But it that doesn’t mean problem solved as we are forced to downspeed and get substandard service which is not what we have paid for.
I got a PM yesterday saying that they saw that I have utilized data throughout the day, hence looks like issue been resolved. Guess some of you will get the same note too.
If it isn’t for Damien’s workaround, my data would have been growing cobwebs. Just have to live with turtle speed connection for now and pray for Starhub to grow a conscience.
Wow, didn't know it was such a widespread issue. Thought it was only me.
So I've been in Osaka and using the happy roam data plan (WOW 4 for 4GB) since 16th May. It was working perfectly well until about 27th or 28th May.
Thats when it stopped working, dropped down to R for me on the bar (android) and nothing loaded.
So I've been PM-ing Starhub Support since then, and I've received a lot of different answers. One told me that it was because my phone was connecting to an Indonesian carrier (but it was fine before 27th May), and today I was told I had to top up $3 in order to for Happy Roam to work. (Again I repeat, my connection was working fine before the 27th with no money in my wallet/balance)
Glad to see I'm not alone