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Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Gho
Trusted Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Is it working for both your cards now ?

Trusted Commentator

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

I am having the exact same problem. As I need to be in Tokyo for at least 2 more months this is rather disturbing and a big problem for me at the moment.
Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Nope. Both are spotty. Dropping in and out. When in, it's very slow. H+,
3G. Never 4G.
No data, trouble with trains in Tokyo. All their suggestions are recycled
and do not work.
Gho
Trusted Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Same inconsistent signals for me. Never  ever enough signal to reply more than 1 WhatsApp message. Sigh

 

PM from starhub correspondence  points to local provider being at fault since we have tried their advice. 

 

Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

It can't be that both docomo and SoftBank has issues. Starhub playing the
blame game.
New Commentator

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

I am current in Kyoto and am facing the exact same problem. Data roaming was working fine until 3 days ago (29/05/19).  

 

Note: I am using Happy roam. My traveling partner is likewise using Happy roam but he is not facing the same issues as I am. I have tried manually finding and connecting to every different Telco networks here, yet no fix is obtained. At best, I get a H connection for 5 seconds, then nothing. 

Gho
Trusted Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Totally feel u. It’s 100% what I am facing. My partner is , fortunately enough, having no issues for her Wow data roaming. 

 

Just too too many of us facing the problem at the same circumstance to be a coincidence. 

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Hi Penguin567, please PM us the subscriber name and prepaid mobile number by clicking >> HERE, we’ll check on this.
Meanwhile, you may restart your handset and place your SIM card into another handset to see if issue persists.

 

Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Yeah same suggestions that doesn't fix the problem.
Very disappointed. Ruined my trip.
Highlighted
Gho
Trusted Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Doubt we are gaining traction here. Only thing I am gaining is my status now as a senior commentator. Which indirectly shows how desperate I am getting this resolved. 

 

Any Customer Recovery channels we can seek to get resolution for this matter  guys?