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Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Gho
Trusted Contributor

Data Roam in Tokyo - working initially and changed to 2G/3G with no data

 
57 REPLIES 57
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Gho
Trusted Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Adding more context. Phone on auto selection fr network provider. Was working for one day on NTT Docomo. Notice was on the 4G network initially and when stopped working , network shows 3G or sometimes no network even available. Location was consistent as I am in Tokyo Disneyland throughout. 

 

Any one experience this on their prepaid WOW data roam?

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Hi Gho, I've responded to your PM and will assist from there.

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Hi Gho, I've replied to your PM. Thank you.

Gho
Trusted Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

many tks..will communicate through PM then..need urgent response as I dont have any spare sim plans to fall back once this WOW plan fails

Community Manager

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

You're welcome. I've done a check on your prepaid account and have responded to your PM. Thank you.

Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

I have the exact same problem. Is this resolved? Lost in Tokyo without data..
Gho
Trusted Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

For the benefit of other users. And also for Transparency purposes, this was the response which I am fuming to:

 

“As per check, your prepaid main wallet balance is $2.00. Please proceed to do a top up for your prepaid number as a minimum main wallet balance of $3 is required in your Prepaid SIM for Prepaid Roaming Service.

More information can be found here >> http://www.starhub.com/personal/support/mobile/roaming/prepaid-roaming/happy-roam.html 

- Lyn L”

 

Ain’t we being penalized wrongly for something that was not even right to be implemented ? We paid up in full for the services as per req. But we get shortchanged and inconvenient for the whole period of time. This is really ridiculous !

Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

Thanks for the reply.
You are right this is outrageous.
1) they should have replied the resolution in public instead of PM
2) this terms is not stated anywhere
3) I suspect it's a technical issue they are facing as the timing for the downtime and across multiple users/numbers is not a coincidence.

Did you top up and did it fix the problem?
Valued Contributor

Re: Data Roam in Tokyo - working initially and changed to 2G/3G with no data

My downtime started around 4+pm 28th May 2019, Tokyo Disneyland
Still down now at 1134pm 29ty May
2 cards/numbers affected.
Tried everything from reset, reboot, reinsert card, android/iPhone all same