Adding more context. Phone on auto selection fr network provider. Was working for one day on NTT Docomo. Notice was on the 4G network initially and when stopped working , network shows 3G or sometimes no network even available. Location was consistent as I am in Tokyo Disneyland throughout.
Any one experience this on their prepaid WOW data roam?
Hi Gho, I've responded to your PM and will assist from there.
many tks..will communicate through PM then..need urgent response as I dont have any spare sim plans to fall back once this WOW plan fails
You're welcome. I've done a check on your prepaid account and have responded to your PM. Thank you.
For the benefit of other users. And also for Transparency purposes, this was the response which I am fuming to:
“As per check, your prepaid main wallet balance is $2.00. Please proceed to do a top up for your prepaid number as a minimum main wallet balance of $3 is required in your Prepaid SIM for Prepaid Roaming Service.
More information can be found here >> http://www.starhub.com/personal/support/mobile/roaming/prepaid-roaming/happy-roam.html
- Lyn L”
Ain’t we being penalized wrongly for something that was not even right to be implemented ? We paid up in full for the services as per req. But we get shortchanged and inconvenient for the whole period of time. This is really ridiculous !