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Cannot receive SMS-OTP

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Valued Commentator

Cannot receive SMS-OTP

I've been trying all day to complete a banking transaction unsuccessfully because i am not receiving any sms OTP.

 

I am currently overseas and i have been paying for roaming since the beginning, and i would not expect such a disappointing service and it is causing me plenty of distress. This is not the first time this is happening. I am writing in this time as i have serious urgent issues.

 

Please solve this problem as soon as possible.

3 REPLIES 3
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Moderator

Re: Cannot receive SMS-OTP

Hi @tateu, I'm sorry to hear about this. Have you tried to restart your phone? Also, please try to insert your sim card in another device to see if the issue persists. 

 

~ Carla
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Valued Commentator

Re: Cannot receive SMS-OTP

Hi,

 

I have tried restart my phone, insert sim to another device, and connect to other network operator. The problem still pressist. 

Highlighted
Moderator

Re: Cannot receive SMS-OTP

Having said that, I highly suggest that you contact our Customer Service Support team on either Facebook or Twitter to further assist you with your concern. Sorry, I don't have access to your account details here. 

 

~ Carla