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Bonus credit

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Trusted Commentator

Bonus credit

I topped up my account about a month ago and I got 2.96$ in bonus credits. I'm trying to use it before the main credit since it expires in a day but the app is not letter me when I'm trying to purchase a roaming plan. Can someone please help? 

 

Also, I topped up $18 for the roaming plan at around 1pm. When I tried the sim at 3pm, it worked but the remaining balance in my account went down 

2 REPLIES
Grand Guru

Re: Bonus credit

Hi,

 

Use of bonus credit:

Bonus credit can be used for data, local calls, local SMS, IDD calls and pay-peruse data only.

 

Bonus credit will not be applicable to buy data plan.

Data Plan for local & roaming usage has to use the wallet credit or via to up.

 

Bonus credit would be use first if available.

 

 

 

i am not starhub staff.

Community Manager

Re: Bonus credit

Hi emmesee, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance.