I topped up my account about a month ago and I got 2.96$ in bonus credits. I'm trying to use it before the main credit since it expires in a day but the app is not letter me when I'm trying to purchase a roaming plan. Can someone please help?
Also, I topped up $18 for the roaming plan at around 1pm. When I tried the sim at 3pm, it worked but the remaining balance in my account went down
Use of bonus credit:
Bonus credit can be used for data, local calls, local SMS, IDD calls and pay-peruse data only.
Bonus credit will not be applicable to buy data plan.
Data Plan for local & roaming usage has to use the wallet credit or via to up.
Bonus credit would be use first if available.
i am not starhub staff.
Hi emmesee, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance.